Anti-Spam Policy

Last updated: June 5, 2024

Lemdranok is committed to maintaining a communication environment that is respectful, relevant, and free from unsolicited or deceptive messaging. This Anti-Spam Policy describes the standards we apply to all electronic communications sent through or in connection with our platform, and the obligations of all users who send communications using our services.

1. Scope

This policy applies to all electronic messages, including email, notifications, and other digital communications, sent by Lemdranok or by users of the Lemdranok platform at lemdranok.com. It covers both outbound communications originating from our systems and communications sent by users through features or integrations provided by our services.

2. Definition of Spam

For the purposes of this policy, spam refers to any unsolicited, bulk, or deceptive electronic communication. This includes but is not limited to:

• Unsolicited commercial messages sent to recipients who have not given explicit consent
• Bulk messages sent without a legitimate relationship with the recipient
• Messages with false, misleading, or deceptive sender information or subject lines
• Messages that do not include a functioning and accessible unsubscribe mechanism
• Messages sent to harvested, purchased, or rented email address lists
• Repeated unsolicited contact after a recipient has opted out
• Phishing attempts, fraudulent offers, or deceptive content of any kind

3. Our Commitments

Lemdranok commits to the following practices in all communications we initiate:

• We send communications only to individuals who have provided consent or with whom we have an established relationship
• Every marketing or promotional message we send includes a clear and functional mechanism to unsubscribe or opt out
• We honor all opt-out and unsubscribe requests promptly, typically within ten business days
• We accurately identify ourselves as the sender in all messages
• We do not use misleading subject lines, sender names, or routing information
• We maintain records of consent and subscription status for all contacts
• We do not sell, rent, or share our contact lists with third parties for unsolicited communications

4. User Obligations

Any user who sends communications through our platform or in connection with our services must comply with the following requirements:

4.1 Consent and List Management

• You must obtain verifiable prior consent from all recipients before sending commercial or promotional messages
• You must maintain accurate records of how and when consent was obtained
• You must not import or use contact lists obtained through scraping, harvesting, purchasing, or other non-consensual means
• You must promptly remove any recipient who requests to be unsubscribed from your communications

4.2 Message Content

• All messages must accurately identify the sender and must not use deceptive headers, subject lines, or routing information
• Messages must include your valid physical mailing address or contact information
• Every commercial message must include a clear, simple, and functional mechanism for recipients to opt out of future messages
• You must not send content that is fraudulent, misleading, or designed to deceive the recipient

4.3 Prohibited Sending Practices

• Sending unsolicited bulk messages to any group of recipients
• Using automated tools to send messages at volumes that constitute abuse of our platform
• Disguising the origin or routing path of any message
• Sending messages that impersonate another person, organization, or brand
• Continuing to send messages to a recipient after they have opted out or unsubscribed

5. Transactional and Service Communications

Certain communications are considered transactional or operational in nature and are not subject to the same consent requirements as promotional messages. These include account confirmations, password resets, billing notifications, service alerts, and direct responses to user inquiries. Even transactional messages must accurately identify the sender and must not include deceptive content.

6. Enforcement and Consequences

Lemdranok actively monitors for spam-related activity on our platform. If we determine that a user has violated this policy, we may take one or more of the following actions:

• Issue a formal warning and require corrective action
• Temporarily suspend the user's ability to send communications
• Permanently terminate the user's access to our services
• Remove content or communications that violate this policy
• Report violations to relevant authorities or industry anti-spam organizations where appropriate

We reserve the right to take any action necessary to protect the integrity of our platform and the experience of our users and recipients.

7. Reporting Spam

If you believe you have received a communication that violates this policy, or if you wish to report suspected spam activity associated with our platform, please contact us:

• Email: info@lemdranok.com
• Phone: +380432531792
• Address: Kulparkivska St, 226 А, Lviv, Lviv Oblast, Ukraine, 79000

Please include as much detail as possible in your report, including the message content, sender information, and the date and time the message was received. We investigate all credible reports and take appropriate action.

8. Third-Party Integrations

Our platform may integrate with or connect to third-party communication tools, email service providers, or marketing platforms. Users who send communications through such integrations remain solely responsible for ensuring their use complies with this policy and with the terms and policies of those third-party services.

9. Changes to This Policy

We may update this Anti-Spam Policy from time to time to reflect changes in our practices, applicable standards, or legal requirements. When we make material changes, we will update the date at the top of this page. We encourage you to review this policy periodically. Continued use of our services following any update constitutes your acceptance of the revised policy.

10. Contact

For any questions, concerns, or requests related to this Anti-Spam Policy, please reach out to us at info@lemdranok.com or visit our contact page.